You can return goods to us within 30 days of receipt.
1. Sign in
To register a return, please click here or on the button below. Enter your email address and order number.
Place the items you wish to return in the shipping carton along with the returns form. We need the form to allocate the order.
Bring the package to the drop-off point within 3 working days after registration.
Once we have received your return, you will receive a refund within 5 business days.
Please note that return shipping costs are the responsibility of the customer.
We reserve the right to refuse the return or issue a credit note for returned goods that have already been washed, worn, used, or that are missing labels or tags.
Please keep the proof of postage of the return, as the risk of loss is borne by the sender until the goods arrive at our warehouse.
We ask for your understanding that underwear and swimwear are non-returnable due to hygiene purposes. Of course, all legal provisions apply here.
Once we have received your return we will inform you by email. Please note that all repayments will be processed using the same payment method as the original purchase, whereby we can only carry out chargebacks to the identical credit or bank card.
Our 30 day return policy does not affect your statutory or other legal rights.
Legal cooling off periods
By law, customers in the European Union also have the right to withdraw from the purchase of an item within 14 days of the day, after the date the product is delivered.
This is the minimum legal requirement - please note, that Sense Organics offers an extended 30 days return possibility.
In order to exercise this right you must notify us
Sense Organcis Sustainable GmbH, Kaiserstr. 55, 60329 Frankfurt/M, Tel +49 (0) 69 - 955 099 96, Fax +49 (0) 69 - 955 099 43, E-Mail email@example.com
by a prominent statement (mail, fax or email) that you wish to exercise your statutory right to withdraw from your purchase.
You may use the template, but this is not a necessity.
To observe the revocation period, it is sufficient to exercise the right of withdrawal before the end of the period of revocation.
Consequences of Withdrawal
If you withdraw the contract, we will issue a refund for the price you paid for the products (including standard delivery charges) within 14 days of your notice of cancellation. We will inform you by email when we refund you.
All refunds will be made using the same method originally used by you to pay for your purchase. We will only credit the debit or credit card used to make the original purchase. Under no circumstances any fees apply to you.
We have the right to withhold the reimbursement, until we have received the goods or until you have provided objective proof of return shipment, whatever is the earlier.
You have to return or hand over the goods immediately and latest within 14 days of the day, that you have noticed us of your withdrawal. The deadline is met, if you send out the goods before the expiry of that 14 days.
You have to bear the direct costs of returning the products.
You shall only be liable for any diminished value of the goods resulting from unnecessary checking of content, quality or other characteristics of the goods.
Please note that you are under a statutory duty to take reasonable care of the products whilst they are in your possession. If you fail to exercise such reasonable care, we may, depending on the circumstances, have a right of action against you for breach of statutory duty. Failure to exercise such reasonable care may, depending on the circumstances, be demonstrated by your failure to include all of the product´s instructions, documents and wrappings when returning the product, the product being damaged or not in the same condition as you received it or (in the case of clothing or accessories) having been worn (other than for simply trying on the product).
This statutory right to withdraw is also set out in your Order Confirmation.
If you think a product is defective please contact us via email and inform on
(a) name, address - and if available - invoice number
(b) inform on article you claim - if available with article number and color
(c) the reason of the claim.
We will get in touch with you to find an individual solution for the problem. If we find your claim justified, we will issue a refund for the price you paid for the product and all delivery charges within 5 working days. We will inform you by email when we refund you. All refunds will be made using the same method originally used by you to pay for your purchase. We will only credit the debit or credit card used to make the original purchase.
Please note that you have statutory rights in relation to the condition and conformity of goods. This does not affect your statutory rights.
Unfortunately we are currently unable to process exchanges. If you would like to return an item, please follow the guidelines outlined above and we will happily issue a refund so you can order the product in a different size.
If you have any questions about cancellation or returns, please contact us via firstname.lastname@example.org.